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frequently asked question

 Our current version of the software is not compatible with MAC. However we are currently in development of a brand new software program that will be compatible with MAC. Check for updates on our website. 

That will depend on the color of the film and the size of the ribbon. For example if printing with our metallic gold film and a 3 inch wide ribbon you can print approximately 330 ribbons with a printed text lenght of 12 inches long.  If printing on a narrow ribbon like 3/8" you can print 825 ribbons with a printed text legnth of 12 inches long. 

Printed ribbons can be left outside, they are waterproof and heat proof. We have lot's of customers who use printed ribbonsf or there memorial wreaths that are left outside.

Your printed ribbon is waterproof. The printed text will not fade or wash off. 

 Your cost to print a ribbon will depend on the color of the film used and the size of the ribbon. On average, it will cost you only $.25 cents to print a ribbon 14-22 inches long.  Please refer to our Cost Calculator to determine your exact cost per ribbon. 

 Our Ribbon Printer allows you to maximize your transfer film, thereby eliminating waste and lowering your cost per ribbon. For example, when printing on a #40 Ribbon (2.95") you can print on one side of the film. Once you have gone through the entire roll you can take you film out, flip it over and load it again and you will now be able to use the other side. 

 Yes we offer a 2 Year Extended warranty for an additional cost of $99. 

Our Elite Ribbon Printer comes with a one year warranty. The warranty covers the printer, powersupply and the printhead. 

 No our films do not have a shelf life. The quality of the film will not be affected. 

Yes you can change the color of the film.  To learn how to load your film simply watch the video called "Changing Elite Film" found in your Ribbon Printer folder on your desktop or on your Elite Software Disk.  

 We are happy to send you ribbon samples at no cost. Please contact us at 1-866-833-5736 or email us at info@eliteribbonprinters.com and provide us with your name and mailing address. 

 The Ribbon Printer can print on any ribbons, you will not damage your printhead nor void the warranty. However different types of ribbons will affect the quality of the print. Ribbons like single face satin and some types of waterproof polypropylene ribbons should print.  If you like to make sure your ribbon will print well, you can send us samples and we will test print them for you and return the samples. 

The only maintenance we recommend is to clean your printhead as debris will build up over time.  First turn off the printer, than using a cotton swab or cotton cloth add isopropyl alchol and simply wipe the entire printhead. For a demontration please refer to the video titled "Cleaning Your Printhead" located in your Ribbon Printer folder on your desktop or on your software disk. 

With your Starter Kit you will receive our software which includes an installation manual and how to manual. We also include videos that will walk you step by step on how to install and use the printer and software.  In addition our Elite Support Team are happy to remotely dial in and install your software and provide you with hands on training to ensure you are 100% comfortable working with your new ribbon printer. 

If one of our Support Team members are unable to correct the issue remotely, we will simply arrange to have the ribbon printer returned to one our locations for repair.

Our Elite Software will work on any Windows Operating System. 

ERP702 StarterKit comes includes everything you need to start printing custom ribbons. Ribbon Printer, power supply, usb cable,software which includes instructional manual and videos.  Plus one free roll of Transfer Film your choice of color and one ribbon guide adaptor your choice of size and one roll of ribbon your choice of color and size.

The Elite Ribbon Printer can print in any language. What you will need to do is setup the language you want to print so that you can type it from your computer. Alternatively you can also copy and paste it into our software. 

You will only be able to print the color film you have loaded in your printer. 

Yes you can use your own fonts and images. The Elite Software will allow you to use any fonts available on your computer. You may also import your own logos and images.  Our Software also includes a variety of images you may use to add to your ribbons.  

For your convenience we accept all major credit cards including Visa, Mastercard, Discover and American Express.  We also accept Paypal.

ERP702 StarterKit comes includes everything you need to start printing custom ribbons. Ribbon Printer, power supply, usb cable,software which includes instructional manual and videos.  Plus one free roll of Transfer Film your choice of color and three rolls of ribbons your choice of colors and sizes.